ISO 9001 - Can Greatness Be Planned?

Quality Objectives and planning to achieve them (6.2)

​Excerpt from ISO 9001:2015 below. Also attached is a worksheet that we use for this purpose. Hope this helps.

6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system.

​The quality objectives shall:
a) be consistent with the quality policy;
b) be measurable;
c) take into account applicable requirements;
d) be relevant to conformity of products and services and to enhancement of customer satisfaction;
e) be monitored;
f) be communicated;
g) be updated as appropriate.

6.2.2 When planning how to achieve its quality objectives, the organization shall determine:
a) what will be done;
b) what resources will be required;
c) who will be responsible;
d) when it will be completed;
e) how the results will be evaluated.

sample_qms_objectives_worksheet_r0.docx
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